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Stitch by Stitch
Phone: 847.541.2543 / Email: stitch217@aol.com

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Frequently Asked Questions

What's the value in Promotional Products?
Promotional products give you the most BANG for your buck when it comes to your advertising needs. Getting your information in the hands of potential customers is what it's all about, and nothing does the job better than promotional products.
Studies have shown the promotional products outlast most any type of advertising, such as classified ads, radio commercials and TV spots, and have the ability of staying visible to your customers for years to come. Best of all, there are 1000's of unique promotional products to choose from, and price ranges to meet any financial plan. Whether your budget is $10 or $10,000, we have a vast array of products for you to choose from to accommodate your needs.

Why are Promotional Products so great for advertising?
They promote image and brand awareness. They also can be a valuable tool for introducing or reinforcing marketing of products and services. Promotional Products are great for generating sales leads, for example at trade shows or corporate events.

Custom Made Product Return & Exchange Policy


Stitch by Stitch Inc. stands behind all of our products. If we have manufactured a garment or item incorrectly or our merchandise is defective, Stitch by Stitch will make it right. If you have questions regarding custom merchandise, please call your local representative or our customer service department toll-free at 1-847-541-25423.

Custom Made Items:


• Examples of items that are not returnable include but are not limited to: Made-to-order appareal, lettered or silk-screened items, personalized or made to order promotional products unless there is a defect in the product.

• You may be ordering uniforms for growing athletes. While Stitch by Stitch will remake custom items in the case of a defect in materials or workmanship, Stitch by Stitch is not responsible for replacing uniforms that have been outgrown.

• Items that have been worn, soiled, laundered, or altered in any way cannot be returned. In Stock Items: All in stock items may be exchanged or returned within 14 days after the receipt of your merchandise. Simply follow the directions included with your shipment.

• There is no re-stocking fee associated with in stock merchandise returns.

• Items that have been worn, soiled, laundered, or altered in any way cannot be returned.

Privacy Notice

This privacy notice discloses the privacy practices for www.stitchembroidery.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 847-541-2543 or stitch217@aol.com.

General Policies for Contract Embroidery and Screen Printing:

TERMS. Stitch by Stitch Inc. offers generous Net 15 terms to those who qualify. Others will be required to pay prior to shipping or pickup.  Past due accounts are not tolerated and incur a 1.5% per month charge. We reserve the right to revoke credit terms and hold garments until receipt of payment.


FREIGHT. All shipments will be by UPS Ground Trac or Courier unless otherwise specified by our customer. All shipments are "blind shipped" with vendor labels removed. Stitch by Stitch Inc. is not responsible for losses during shipping.  All shipments are insured for maximum of $100.00 unless estimated value is supplied from customer. Stitch by Stitch Inc. is not responsible for under insurance.  All tracking information is available to you by e-mail. All shipping issues are to be handled by you the customer.


HANDLING. Unlike others in our industry, we do not inflate shipping charges. We simply charge a $3.00 per box handling fee. The handling fee is charged for the service of checking in your garments from the vendor for accuracy of your order. We check for size and color only. We do not check styles ie: short sleeve or long sleeve.  We want our customers to know exactly what they are paying for.


PACKAGING. All garments will be in a printers fold. Single fold with polybags are offered at an additional $.25 per piece.


SCHEDULING. Stitch by Stitch Inc. is able to inform you of current turn around. Garments are scheduled on a "first in, first out" basis. A firm sew date can only be determined upon complete receipt of garments and an approved tape.


TURN-AROUND TIME. Logos that need to be digitized require a normal 10 working day turn-around. If the logo has been digitized, then we require a normal of 7-10 business day turn-around. RUSH CHARGES: Rush service may be accepted: Same day sewing 100%, 24hr sewing 50%, 48hr sewing 20%.


DAMAGE/SPOILAGE ERROR POLICY AND CREDIT PROCEDURE. Garment spoilage does occur in the embroidery business and must always be considered in your costs as a seller of embroidered goods. Much of the success of Stitch by Stitch Inc. is due to the fact that spoilage at Stitch by Stitch is a true rarity. Our spoilage rate over the past 17 years has been less than 1/10th of one percent. Spoilage can result from mechanical failure (a blown oil gasket) as well as human error (transposed number). When a spoilage situation occurs, for the issuance of credit, Stitch by Stitch recognizes the Industry Standard of 2% Spoilage Allowance per order as rounded up to the next whole piece. Stitch by Stitch limits its liability per item sewn to $40.00. Stitch by Stitch will issue a credit on all verified Stitch by Stitch at Fault spoilage over 2% per order, however no credit will be given under any circumstances for errors within the 2% allowance. All orders by this definition are allowed one piece spoilage (even an order of one).

Liability is limited to $40.00 per item sewn.

Credit will be issued for over 2% of the following Stitch by Stitch At Fault Spoilage Only:

                   1. Logo sewn in wrong location.

                   2. Logo sewn in wrong color.

                   3. Wrong Logo sewn

      4. Garments that become soiled at Stitch by Stitch.

                   5. Sewn Stitch by Stitch Digitized Logo embroidery quality not equal to approved sew-out or within "industry standards". Judgement is sole discretion of Stitch by Stitch Inc.. To receive a credit for poor quality embroidery Stitch by Stitch Inc. must re-sew the job with exact original instructions on the exact original color and style of garments.


Please remember that Stitch by Stitch Embroidery is your Contract Embroiderer and that there are always other vendors involved in the successful completion of your orders. STITCH BY STITCH INC. WILL NOT BE ACCOUNTABLE FOR ERRORS RESULTING FROM YOUR OTHER VENDORS’ INABILITIES TO PERFORM.

Stitch by Stitch is not at fault and will not issue credits for the following:

1. Wrong garments sewn. Stitch by Stitch does make an effort to check your garments received against your Purchase Order for quantity and sizes. We do our best to protect you against the errors of your garment vendors. We have saved our customers literally thousands of dollars over the past few years catching other vendor errors. Stitch by Stitch does make an occasional mis-check of garments, however, by checking the garments Stitch by Stitch is in no way taking on the responsibility for your other vendor’s errors. If your other vendor had not initially made the error no error would have occurred. You must hold your other vendors accountable for these errors.

2. Holes, dirt or other damage already on the garments when they arrived at Stitch by Stitch. We will obviously notify our customer if we discover the damage and we do inspect the embroidery area for such damage but we do not inspect the entire garment for such damage.

3. Stitch by Stitch Inc. is not responsible for poor quality embroidery caused by digitizing from another source. Stitch by Stitch Inc. Strongly recommends ordering a Pre Production Sample for approval prior to using a Tape from an outside source when being sewn at Stitch by Stitch for the first time or on a different material as all materials sew differently.

4. Stitch by Stitch Inc. is not responsible for any error resulting from not following verbal instructions. ALL INSTRUCTIONS MUST BE IN WRITING. For your protection all changes should be made in writing on a revised PO form for the change. We use all instructions as written.

5 Stitch by Stitch Inc. is not be responsible for shipping related issues. We ship on behalf of you - our customer. Our standard shipping method is UPS Ground or Courier. If you have a different preferred shipping method it must be specified on each Purchase Order. Stitch by Stitch Inc. will provide proof of shipment and once the package leaves the building all responsibility reverts to you and the shipper.


In all Stitch by Stitch Inc. at fault spoilage situations - please follow the following steps to receive Credit.

1.  All spoiled garments must be returned to Stitch by Stitch Inc.. Stitch by Stitch Inc. will provide its UPS # for the return of the garments. No credit will be issued until Stitch by Stitch has receipt of the garments.

2 A copy of the vendor invoice for the spoiled items must be provided to Stitch by Stitch.

3 Upon receipt of the spoiled garments and the vendor invoice Stitch by Stitch will issue a credit memo equaling the cost of each item (Max $40 ea) spoiled in excess of the allowable 2% and the cost of Ground Shipping only.

4 If Stitch by Stitch releases the garments to be sold to the buyer at a discount all proceeds from the sale must first be applied to Stitch by Stitch’s Credit Memo amount. If full credit is issued for spoiled garments Stitch by Stitch Inc. reserves the right to offer the spoiled garments for sale to cover our losses.


All invoices are to be paid in full. Stitch by Stitch must issue a Credit Memo for any spoilage or Invoice discrepancy. All Spoilage and Invoice Discrepancies must be reported within 14 days of completion on order.